Refund and Returns Policy

Refund & Return Policy

We want you to be happy with your purchase. If there’s any issue, we accept return requests within 7 days of delivery.

Eligibility for Returns

• Item must be unused and in original condition.
• Item must be in original packaging.
• Proof of purchase is required.

Non-Returnable Items

• Used or damaged products not due to our error
• Items returned after 7 days
• Gift cards or custom-made items

Refund Policy

• Only the product price will be refunded.
• Shipping/delivery charges are non-refundable.
• Once approved, refunds will be processed within 5–7 working days.
• The refund will be credited to your original payment method.

How to Request a Return

To start a return, contact us at info@shivaliyacollection.com with your order number and reason for return.

Return Shipping

• Buyers are responsible for return shipping costs.
• We recommend using a trackable shipping service.

Need Help?

Email us at info@shivaliyacollection.com for questions about refunds and returns.